2019 was my VUCA-filled Culture focused extravaganza of change!

I’ve started this blog post 3 times already but playing with the ups and downs of the year is a big challenge. We are now halfway through January and I am ready at last to reflect objectively on the year… A year of first time awards, recognitions and achievements but also a year with the unexpected thrown my way and some true VUCA (more about that below) experiential learning moments.

I want to start with my observations of the change space in 2019. Some of this is manifestation of stuff that started in 2018 and earlier years but there are two areas that have bubbled to the surface for me this past year – Culture and VUCA.

Culture I saw come back into the change space properly after many years of being a sidebar or peripheral consideration. Occasionally a topic talked about by the strange touchy-feely people and not those “driving” change forward! The idea that change is only “driven” successfully when following a process or set methodology has always been an anathema to me! Now I must confess that the work on Toronto Change Days has prompted the culture conversation to come to greater prominence. The 2019 theme for the event was Living Values and so it really encapsulated a lot of culture focus. Now the idea, that the way people behave, will influence the success of a change initiative, is finally taking root and I’m pleased that the bigger, more holistic views are taking shape around this. There’s still a lot of work to be done in the culture space – shaping, changing, even identifying it style, needs to gain some maturity but like so many other aspects of change it starts with a willingness to bring it to the centre of the conversation is fantastically important. Hat’s off to evangelists in this space like Jeremy Dean, Hilton Barbour, Jackie Lauer and Tynan Allan

The other subject is VUCA (Vulnerable, Uncertain, Complex, Ambiguous) which as a term is finally having a renaissance moment these last year or two. After a rise to prominence several years back, the term went into the lower levels of conversation for several years. I think that the increasing pace of the unpredictability of technological evolution and the continuous flux of society this past little while has brought a need to label and after some early reference to disruption and disruptive change – and attachment to the 4th industrial revolution, describe this state of existence seems to have settle on the VUCA term. Now it was 2 years ago I was fortunate enough to engage with a deep dive on this work and my thanks to Rik Berbé for the great work he’s been doing in promoting the benefits of recognizing and working in the VUCA space. This has been my theme of public speaking engagements in 2019 and with a little help of some Lego® , has been a great sharing experience over the past year.

The year also included some great learning for me. I set myself the challenge of learning at least one new thing each year and 2019 was the Emotional Culture Deck early in the year. This was a great experience that made me realise that we have so much potential from understanding the nuances of human interaction and the emotional drivers for everything we do. I had a busy year professionally and was fortunate enough to attend the ACMP “Change Management 2019” conference in Florida – and captcha some R&R time too! I was thrilled to be included in their Ignitors group of “experts, gurus and luminaries”, moving the needle on the discipline of Change Management, with many good friends and heroes of the space in that group too. I’m also pleased to be part of the community reviewing the Standard for Change Management.

My learning continued with a trip to the amazing Berlin Change Days which was a precursor to us hosting  the second Toronto Change Days non-conference. With a theme of Living Values we knew it was going to be a challenge for participants to feel safe to explore their values and I tip my hat to the honesty of the participants, facilitators and volunteers who jumped in to make this an amazing experience for all. I was particularly thrilled to see the event be featured by Forbes Magazine as one of the top 5 conferences in 2020 for educators and entrepreneurs.

Although the start of the year was bumpy for Capillary with clients suddenly ending engagements and continued fall out from the government changes in the province.  I’m thrilled that we roared back in the latter half of the year. Its personally very reassuring to see people embrace the learning style and content we offer and provide great feedback on the experiences. We delivered in new locations – taking the experience to Sudbury and Ottawa as well as delivering in the UK, all places we will return to in 2020. I also finally addressed some of the challenge pieces posed by Certified Change Agent Attendees – where do I go to next? 2019 saw me launch 2 new  workshops – the first was a connection of Lego Serious Play and the change space, with my Certified Lego Serious Play Change Facilitator credential, but the second was perhaps even more impactful as I launched the Certified Change Leader credential – a deeper exploration of change management, leadership, culture and more!

I wanted to end my reflection of the year on a high. This was the first year I was invited to pitch the company at an international conference, having been nominated for an award. In September I was invited to the International Trade Council Go Global Awards to give short overview of the company as we were shortlisted for an award. And yes, we won the award for 2019 Business of the Year – Professional Services a truly amazing achievement for us!

This blog post is the first of a series of three January entries, reflecting on the past year, past decade and future of the community we serve!

1 reply
  1. MJ
    MJ says:

    Massive congratulations for such a successful year Rich!

    Multiple big achievements, with “2019 Business of the Year – Professional Services” award standing out, along being named by Forbes as one of the top 5 conferences in 2020 for educators and entrepreneurs!

    Glad to see the programs growing in content as well as geography and excited to be a small part of it!

    Very best,
    MJ

    Reply

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