Chief Change Agent

About Rich

Rich has been successfully delivering change for over 25 years. He has worked with organizations across all parts of the globe and it a strong advocate for balancing physical and virtual connectivity with clients. His legacy includes developing the change delivery model for UK government and being a founding member and first president of the Toronto Chapter of the Association of Change Management Professionals. He has a masters in change management and is a certified Lego® Serious Play® Facilitator & Workshop Designer. He is also certified in Project Management, Process improvement (Lean Six Sigma) , HR, Coaching, Counseling and Psychotherapy.

A little about who I am:

I enjoy working on … transformational change projects that really get under the cultural skin of an organization to maximize the potential of the people who work there for the betterment of the services delivered.

I feel a sense of achievement when … I get buy in from someone who has been resisting a change or even fighting against it, but realises the need for the change.

I would describe my work ethic as … industrious challenging and not afraid to be different.

I am always challenged when … I get asked by an employee if they can opt out of the change or what are the options to not get involved?

I want to do more … spreading the word for change management, leadership and organizational development.

People who know me would describe me as … passionate about change and making change management more accessible.

My greatest success is … that people know and respect me for my views and passion for change management.

In 5 years I want to be … writing more books, sharing my knowledge and nurturing new generations to embrace change management.

Nicole Ayestas

Nicole Ayestas

Change and Project Delivery Analyst

About Nicole

Nicole is an enthusiastic Change and Project Deliver Analyst eager to contribute to team success through hard work, attention to detail, and excellent organizational skills.

With a clear understanding of both waterfall and agile project management methodologies and training in Change Management and Scrum. Committed to working closely with customers to manage expectations and cultivate lasting partnerships. Determined, reliable, and dedicated to team success. Adaptable to working remotely with minimal supervision.



Marketing & Business Development Consultant

About Carlos

Carlos is a highly motivated individual who is also empathic and passionate. Having international work experience and being exposed to different cultures allow him to understand behaviours, and adapt to different environments with ease.

His education and previous work experience enable him to successfully use a variety of marketing concepts, techniques and tools, and apply them in real-world situations in order to increase brand awareness, strengthen client relationships and generate more business opportunities for Capillary.

Carlos recently completed a Project Management postgraduate certificate and understands the whole lifecycle of a project, He has demonstrated his capability in the filed ensuring timely delivery of a range of projects, in scope, on time and on budget.

He also has strong interpersonal and relationship building skills, with proven achievements through volunteer engagement and work experience.

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Shawn Draisey

Shawn Draisey

Associate Change Consultant & Facilitator

About Shawn

Shawn Draisey is a CCA graduate Feb 2017 cohort and has been involved with Capillary Consulting since 2016.

He has been active with the Toronto chapter of ACMP 2016-2018, Toronto Change Days (2019 workshop facilitator, 2020 program selection committee) as well as supporting the global change days movement. Shawn is one of the co-founders of the Toronto Church of Change along with being a Glocomnet facilitator of the FAUC Framework and is an active member in the Toronto Chapter of VUCA Canvas practitioners.

Shawn has an educational background in Career Development and has worked day jobs in corporate recruitment, not for profit career development and executive search/head hunting.  At current his educational pursuits are TOC (Theory of Constraints), Blue Ocean Shift, Design Thinking and PMI CAPM designation.

His mantra for change is to pay attention, ask questions, have fun, use imagination and be conscious of your values.



Associate Change Consultant & Facilitator

About Nik

Nik has a specialisation, and a long history in, Digital Communications. Previously the Web Director of the Canadian Music Centre and the Digital Communications Coordinator of KAIROS Canada (a fast paced international human rights org) he has plenty of experience bringing the fast moving migratory world of digital technology to bear in organisational culture.

Through early experience as a hospital chaplain, street & mental health work, and palliative care, and through graduate studies in Systems and  Addiction Theory, Nik has cultivated a compassionate, sophisticated and pragmatic approach to identity, limitation and transformation which he applies to his change work with individuals and organisations.

Nik is a Professional Coach, a Certified Change Agent, a member of the Association for Change Management Professionals (ACMP) and of the Web of Change, an international network of leaders working at the frontiers of digital communications technology and social change.

A little about who I am:

I enjoy working on … collaboratively inquiring to discover new transformative approaches to difficult challenges.

I feel a sense of achievement when … the people I’m working with feel enthusiastic about the process they’re engaged in,  confident in the directions they’re heading in, and affirmed by the progress they’re making.

I would describe my work ethic as … collaborative, insightful, curious, and tenacious.

I am always challenged when … I encounter power being used to cling on to a toxic status quo, hiding what the real challenges are and choking out fresh and intelligent initiatives.

I want to do more … work with progressive organisations really struggling with major contemporary global challenges: climate change, the migration to renewables, the disruption of emergent technologies.

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New Team Members

New Team Members

Coming Soon