CCA Toronto

How to Become a Certified Change Agent (CCA)

Achieving your Certified Change Agent (CCA) designation enables you to understand how change affects people while working with their reactions. Learn about a number of approaches to change and change management, and how to best apply them through multiple tools and techniques to any change event you are navigating. To successfully complete the program and gain the CCA accreditation, the following steps are required.

STEP 1: Attend the Workshop

The 3-day workshop is an interactive learning experience that explores how people deal with change, how to support organizations navigating change and how to build your toolkit to be a successful change agent. You will participate in both individual exercises and group activities, exploring different types of change, the roles involved in every change and develop your profile as a change agent.

The in-person workshop is facilitated by Rich Batchelor, who has over 25 years experience in successfully delivering change worldwide. Rich is a keen advocate of agnostic change management, recommending a diverse approach to change management from many models and theories. This is a key focus of his facilitation – developing a change agent approach that is right for you, your organization and your role in that organization.


Day 1:

The Challenge of Change explores how we define a change, the many different types of change individuals experience and begins our theme of focusing on human emotions to change including resistance and resilience.

The Change Event investigates the origins and roles people take in dealing with change and gives an opportunity to explore the art of buying and selling change before exploring what the human reaction to change might look like and how we can navigate it successfully.

Day 2:

How is Change Managed considers the difference between change management and managing change, focusing on many approaches to change, including Kotter, ADKAR®, ACMP Standard for Change Management and more. You will explore different levels of change from strategic to tactical change and consider its relationship with project management including Agile.

Change Leadership explores the difference between management and leadership, what it means to be a leader of change and the leadership expectations of a change agent. This part of the workshop includes the use of  Lego® Serious Play®

If you attend an in-person Toronto workshop, day 2 will also include graphic recording to support the learning experience and provide an opportunity to visually interact with the content explored. Attendees are encouraged to make this graphic their own, as each workshop has a unique visual output for that group.

Day 3:

What is a Change Agent clearly defines what a change agent is, how the role should operate and its responsibilities including change agent networks and how to influence without authority.

Time for you to Change explores the many outputs and outcomes you need to create for successful change, including an exploration of core documents needs to manage a change event, before clearly defining your change agent profile.

STEP 2: Pass the Exam

At the end of the 3-day workshop, you will sit a supervised examination focused on the workshop content. You will have 60 minutes to answer 60 questions. The examination is closed book and you need to accurately answer at least 70% of the 60 questions to pass.

STEP 3: The Written Submission

To demonstrate that you know how to apply the knowledge gained, we will request a written submission from you of approximately 3000 words, demonstrating its application to a change event. You will be assessed by our independent assessor board on how well you applied your knowledge to the change event presented. We recommend that this is submitted within 125 days of passing the examination, however we appreciate that change events may take longer than planned and will work with you to find an alternative submission date if required.

“I would recommend this program to anyone that works in non-profit or Government Funded Programs even if they are not interested in obtaining the CCA designation. The information and tools shared are excellent for work environments where Change is the never-ending story.”

Donna ForgetProgram Manager, Nipissing First Nation

What previous attendees said …

“I would recommend this program to anyone that works in non-profit or Government Funded Programs even if they are not interested in obtaining the CCA designation. The information and tools shared are excellent for work environments where Change is the never-ending story.”

Donna ForgetProgram Manager, Nipissing First Nation

“It was great to do this training as a group within our organization because it also acted as a team-building session. The facilitation was great at getting us to think about the real-world changes we’re managing, and the importance of ourselves as change agents.”

CCA workshop attendee

“This is a great course, not just for those who work directly in the change management space, but for those who work with and support change agents. Anyone involved in any type of change should consider taking this course.”

Stephanie SchweitzerManager, Dealer Program Implementation and Change Management, Sun Life Financial Investment Services (Canada) Inc. (SLFISI)

If you believe that the people you work with deserve to be respected and coached through the changes, then this is the course for you. All managers would benefit from this learning.

Gwen StottManager of Recreation and Culture, City of Cambridge

I strongly recommend it. The content is clear and concise. The facilitation is dynamic and appealing and it addresses the whole concept of change in a brilliant way.

Karla CelisHR Consultant

The workshop made me reflect on personal, business and society. I highly recommend this workshop to everyone who feels frustrated with anything in their own personal life, organization and any community they are involved with and are looking to change situations effectively for the best of everyone involved.

Azadeh NobakhtCo-founder & CEO at Power Strata Systems Inc.

Learn from the BEST…Take this Course!

CJ Walker Waite, Ph.D., PMP

Class size optimized group sharing and learning opportunities & gave everyone the chance to speak. The facilitator (Rich Batchelor) was knowledgeable and maintained a well-balanced flow of the 3-day program. I particularly liked the examination to validate my learning, followed by a project to confirm transferring the newly acquired learning to a live situation.

Claire TongSenior HR Leader

Future CCA Workshops


Investing in your future professional development is important and we want to make sure that learning is accessible. We offer discounts for those working in start-ups, not-for-profit and public sector as well as finding ways to make this available to job seekers and students. Just reach out to us to discuss how we can work with you to make it possible for you to gain this unique and respected accreditation.

You and/or your organization may even be eligible for funding under the CANADA JOB GRANT, Click here to find out more.

We offer one free examination resit and one free rewrite of the written submission.

21 PDUs